🚚 Shipping Policy

Thank you for shopping with Kitcheru! We are committed to providing quality Home & Kitchen products and delivering your orders safely and efficiently. Please review our shipping policy below.

📦 Order Processing Time

All orders are processed within 1–3 business days (Monday–Friday, excluding weekends and public holidays).

Once your order has been processed and shipped, you will receive a shipping confirmation email containing your tracking information.

Orders placed on weekends or public holidays will be processed on the next business day.

🚚 Shipping Time & Delivery

We currently ship orders within the United States.

Standard Shipping

Delivery Time: 7–12 Business Days
Shipping Cost: Free

Express Shipping

Delivery Time: 5–10 Business Days
Shipping Cost: $9.99

Please note that delivery times are estimates and are not guaranteed.

📦 Shipping Carriers

Depending on your delivery location and product availability, we may use trusted shipping carriers and logistics partners, including:

USPS

UPS

FedEx

DHL

UniUni

CJPacket

Other reliable logistics providers

The shipping carrier used for your order may vary depending on the destination and fulfillment location.

⚠️ Important Shipping Information

Shipping and delivery times may vary due to circumstances beyond our control, including:

Severe weather conditions

Carrier delays or service disruptions

High order volumes

Public holidays

Incorrect or incomplete shipping information

Customs or logistical issues

Other unforeseen circumstances

Orders shipped to rural or remote areas may require an additional 1–3 business days for delivery.

📍 Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.

You can use the tracking number provided in your email to monitor your order's delivery status through the applicable shipping carrier.

If tracking information does not appear immediately, please allow 2–5 business days for the carrier's tracking system to update.

⚠️ Shipping Delays

While we do our best to ensure your order arrives on time, occasional delays may occur due to circumstances outside of Kitcheru's control.

These may include:

Severe weather

Carrier service interruptions

High shipping volumes

Holidays

Transportation delays

Other unforeseen logistical circumstances

If your order experiences a significant delay, please contact our customer support team and we will do our best to assist you.

🏠 Incorrect or Incomplete Shipping Information

Customers are responsible for providing accurate and complete shipping information during checkout.

Kitcheru is not responsible for packages that are delayed, returned, lost, or delivered to an incorrect address due to incorrect or incomplete information provided by the customer.

If you realize that you entered incorrect shipping information after placing your order, please contact us as soon as possible and before your order is shipped.

Email: support@kitcheru.com

📦 Lost, Missing, or Damaged Packages

If your package is lost, missing, or arrives damaged, please contact us within 7 days of the expected delivery date.

When contacting us, please provide:

Your order number

Your name

A description of the issue

Clear photos of the package and/or damaged product, if applicable

Our customer support team will review the situation and work with the shipping carrier when necessary.

Depending on the circumstances and the results of any carrier investigation, Kitcheru may provide a replacement or refund when applicable.

🌎 International Shipping

At this time, Kitcheru ships within the United States only.

We may expand our shipping services to additional countries in the future.

📞 Contact Us

If you have any questions about your order or our shipping policy, please contact us.

Kitcheru Customer Support

📧 Email: support@kitcheru.com
📞 Phone: +1 919-892-3607

Thank you for choosing Kitcheru!

We appreciate your trust and look forward to helping you make your home more comfortable, organized, and enjoyable with our carefully selected Home & Kitchen products.